If I placed the order during weekend, when It will be processed?
Orders placed by 2:00 PM Eastern Time, Monday through Thursday, are processed same-day.
Orders placed before 1:00 PM Eastern Time on Friday are processed same-day only if accompanied by an extra $15.00 Saturday Delivery fee.
All other orders are processed next business day.
What do you mean by "free delivery" or "free shipping"?
We provide a free UPS ground shipping for Continental US (excl. AK,HI) on any order over $250.
Can I figure out shipping charges before I place my credit card information online?
Yes, you can. The exact shipping charges may vary depend on shipping address, shipping company and type of delivery. For precise shipping quotes please call or email our customer service.
If you order items from the different vendors you may have to pay separate shipping charge.
What payment methods does www.porcelain-deluxe.com accept?
www.porcelain-deluxe.com accepts all major credit cards: Visa, MasterCard, American Express and Discover. We offer customers the ability to place a credit card order online or phone/fax in their credit card orders. In addition, we accept personal checks, certified checks and money orders as well as wire transfers. Please note that payments made without the use of a credit card will first have to be processed and cleared before any shipment will be made.
How safe is it to use my credit card online?
www.porcelain-deluxe.com uses the highest standards of encryption technology on our server to ensure that your personal information and credit card number is protected when it is sent to us over the Internet.
Where do you ship?
We ship in the US and Internationally. Certain shipping restrictions may apply to some countries by manufacturers. We do not ship to PO boxes or FPO and APO addresses.
What will appear in my Credit Card Statement?
www.porcelain-deluxe.com is a branch of Web Shops Deluxe Corp. This name (Web Shops Deluxe Corp.) will be displayed at your credit card statement. If you have questions regarding our merchandise or placing an order, please fill the contact form.
